Pti storlogix online help pti security systems storlogix help. We offer a truly integrated solution for self storage owners and operators and our products are designed to grow with your business. Sitelink offers integrations and data points with gate access, security and equipment partners to help manage facility access. The storlogix software comes with all of the necessary support for the mobile application easycode 2, but the mobile application still requires an additional yearly subscription for each facility. Door alarm problems are usually caused by one or more of the following situations. Please take the first step and register with us below. The pti security system provides flawless integration with 6storage. Step 1 go into your easy storage solutions website and install the gate sync program step 2. Pti is the worldleader in selfstorage access control and secu. Partner with them to develop a successful security philosophy to protect and secure your investment. Gates should be regularly serviced by a trained service technician. Pti provides the most innovative, durable, and reliable security products available today and. The flexibility is built in to allow you to cater to your selfstorage customers needs.
Pti works closely with sitelink developers and technical support to ensure that you dont have to worry about this function. A general name referring to all pti keypads, multiplexers, relay boards, and wiegand protocol devices. For more than 35 years, pti security systems has been the worldwide provider of access control and security solutions for the selfstorage industry. Count on them for great security products and ongoing support whenever needed. Accesscontrol systems give you the ability to let the good guys in and keep the bad guys out, says chadwick macferran, director of marketing for pti security systems, which provides selfstorage security components. You need to have an account with us to request an rma. The critical ul294 difference avoid costly problems with contractors and inspectors by making sure. Theres never been an easier way to create a seamless experience for your tenants than with the flexibility of the easycode app. Powerful security software that integrates seamlessly with your sitelink management software. Jul 01, 2017 if your gate keeps beeping, especially during the night after the storm and making battery low sounds, you should try to add one more battery, that is, more power. For an added level of security, the access manager can then look up the identification number with the dks remote account manager software to determine who the card is assigned to, determine what the access credentials are, and make any revisions to the status of the prox card.
Pti remote management software allows total control of the pti falcon. We upgraded pti, at their direction to solve the issue at a large cost and they still dont want to play together. Thats why its so important to plan and budget for a robust security. Digigate software for selfstorage access control conforms. Backed by more than 25 years of innovation and experience, the pti keypads provide solutions that are tailored to fit your facility needs. Sentinel mini storage controlled entry systems, self. Please contact your door manufacturer service provider. We currently use storlogix pti, but they do not communicate most of the time with not denying gate access on delinquent units. All too often we hear about breakins and theft at selfstorage facilities across the country.
Modern selfstorage businesses need innovative products and security systems. If a tenant crashes into your keypad stand or gate, youll want to get back up and running quickly. All while trying to make all of these things come together for opening day. To use our online store, you must be an authorized pti dealer. Pti security systems technical support agreement plan.
Aug 04, 2017 advanced kiosks recognizes the importance of security in both the hardware and software roles in the self serve technology industry. Basic gate system troubleshooting for the pti access control systems. Sometimes, when the gate operator itself is malfunctioning perhaps due to a broken chain or other mechanical failure, the gate is left open. An internal microsoft email tells the software giants employees that security and privacy are the most important issues for the companys products. Pti provides the most innovative, durable, and reliable security products available today and offers a wide range of integrated security solutions that help create a seamless experience for both tenants and selfstorage operators.
Planning your selfstorage security budget inside selfstorage. The new version allows facility operators who use the digitech accesscontrol system to install and operate the software natively on computers with 64bit windows 7. After approval by pti is complete, you will have full access to our store. To have uninterrupted updates to your gate software and keypads, ensure that both your gate software program and the storedge gate program are running at all times. Basic gate system troubleshooting pti security systems. Pti security systems falcon xt installation manual pdf download. Issues with my digigate digi pti never charged us but it did mean we had to wait at time as we were lower priority than the paying tech support group. The pti falcon contains an optional rs232c serial interface that allows the unit to be completely programmed and controlled by a personal computer. It provides a real time display of all keypad, gate and alarm activity for your facility. The error happens when exiting the digigate program. Whether you need a gate, access controls, installation, design or technical support, you have come to the right place. Well cover the basics to get you up and running quickly.
Survey site, usage class, gate type and other conditions. I have to physically run program update daily to have them sync. Pti provides the most innovative, durable, and reliable security products available today and offers a wide range of integrated security solutions that help create a. It is possible that after the storm your battery might make sounds as if it is dead but the next day everything will be fine. The troubleshooting steps will vary depending on which type of hardware connection.
Troubleshooting gate operators pti security systems. Bearbox is an access control system with unparalleled features, combining unit monitoring, cctv and a huge range of possible access credentials all in one cloudbased platform. Due to the evolving situation with covid19, pti will be closing our shipping and production facility in scottsdale to ensure the safety of our employees and their families through april 30th, 2020. Whether you need a wired or wireless solution, keypads andor a mobile app for your renters, sitelink marketplace partners have you covered. You must also verify that the gate site complies with astm f2200. If not, please note that pti keypads only open doors and closing of any type of doors is controlled by the door automatic mechanism.
I feel like pti has really let me down and heres why. If you have any other questions please let me know. Budget for security software that interacts with your management. Troubleshoot falcon xt systems pti security systems. In previous pti systems these were occasionally referred to as remotes or remote devices. Support pti security systems will provide support on the pti or digitech access control system. Pti security systems vp keypad controls entry installation. Hysecurity publishes an uptodate table of the tested and approved photo eyes and edge sensors. The security and convenience of mygate costs no more than a cup of coffee each month and requires no maintenance or expensive hardware. Pti apex series keypads the apex line of keypads represents the highest quality access devices available. Sentinel systems is a professional, established manufacturer providing cutting edge products for access control and alarms strictly designed for selfstorage. We have products that provide the most cost efficient solutions for. Pti is the most trusted name in security and new technology for the self storage industry because we have a proven track record of providing the best access.
Flexible security software and controls designed specifically for self storage. Access control pti is the most trusted name in security and new technology for the selfstorage industry because we have a proven track record of providing the best access control products and solutions to fit your sites unique needs. If you have falcon and door alarms, your gate cannot integrate with our software. Most gate problems occur due to a lack of maintenance or improper maintenance. For your utmost satisfaction with this product, we.
Pti falcon gate integration easy storage solutions. Fill out the support form and send us the details of the issue or click on our share screen. Pti has been in the accesscontrol and technology business since 1979 and is the most trusted name in selfstorage security. The latest solution from pti is the most advanced access control software in selfstorage, storlogix cloud. For more information on ul294 and ce certifications, visit the pti security systems web site at. Code entries, bad passwords, alarms, doors opened and closed. Troubleshooting software problems digigate pti security. To purchase a preferred support agreement, please call us at 8005239504 between 8am 5pm est monday friday.
Well help onboard your community, run demos for residents and conduct rigorous training sessions for guards to ensure theyre wellversed with the system. The pti falcon is capable of interfacing to most major self storage management software packages. In 6storage, pti security systems is the access control source to ensure the security of your facility. It performs simple process to automate the security system. Pti security systems 792 photos information technology. Your access control system is an integral part of your selfstorage facility and your customers rely on it. A cold start message may appear on the activity logthe display window in the digigate program that shows the activities that occur at the system. Thank you for purchasing the storlogix access control software. Pti can recommend local dealers and installers, but it is the customers responsibility to verify qualifications and negotiate any pricing or contracts unless pti security systems has been specifically contracted in writing to do so on behalf of the customer.
Our scalable security software integrates with all major property management software in selfstorage today. Sentinel systems provides security and access control for your gate and alarm systems. Even though the keypads and door alarm system are functioning, many tenants will enter without using their access code. Check that your windows power settings are set to not let the pc hibernate or sleep.
We offer a truly integrated solution for self storage owners and operators and our. Self storage security, self storage gate, self storage systems, self storage. Florida, georgia, north carolina, south carolina amanda miller. Preferred support agreement customers can access the new support portal using your current support account email, but will need to update your password here free support customers can access the new support portal by creating a new account here for more information on the new support portal, please visit. Vp keypad controls entry keypad pdf manual download. Generally, limited to four thousand total feet of wire length. Confluence, an awardwinning landscape architecture firm, partnered with hysecurity, whose topquality security gates span the globe, to design a welcoming community center and event space while securing a professional football team headquarters and practice facility.
Falcon access control system installation and operation manual. Priority trade issues ptis represent highrisk areas that can cause significant revenue loss, harm the u. There isnt much hard data on this issue, and selfstorage breakins often go unreported, said jon loftin, vice president of business development at pti security systems, which specializes in selfstorage security hardware and software. That should tell me if it is a faulty keypad or a wiring software problem. Pti is the most trusted name in security and new technology for the self storage industry because we have a proven track record of providing the best access control products and solutions to fit your sites unique needs.
Wondering who pti security systems is and what we do. Making self storage security top priority and working with security experts such as pti and janus deliver the best possible solution to the end user. I have received free support since i bought the system 2, 10 or 20 years ago. Im going to move the keypad to another location and see if the problem follows the keypad or stays at the same location. This is because our software has no place for alarm information, so alarm data is not transferred to falcons system correctly. Budget for security software that interacts with your management program to lock out pastdue tenants and assign new tenantaccess codes. Inspect the perimeter to make sure the fence or gate appears secure. Youll also want to budget for premium features like mobile gate solutions and preferred technical support. How pti security systems works with sitelink integration with your access control and security system is a critical function in the daily operation of your selfstorage facility.
Our storlogix and falcon xt system forms the ideal access control solution that is highly flexible and customizable, designed to grow with your business, and based on the most advanced technology available. Also refers to a user leaving a facility by entering their code at a keypad that operates a gate or door, allowing egress from the site or building. We know that you value excellent and responsive support for your access control system. After registering it may take up to 48 hours for your account to be approved by pti. Security pricing and billing do i have to pay sales tax. Door alarm operational issues pti security systems.
What sets sentinel systems apart is their attention to detail. Fill out the support form and send us the details of the issue or click on our share screen for live support by appointment only. Pti security systems has pushed the envelope of innovation once again with the official launch of pti core, a transformational cloudbased technology platform for selfstorage owners to view, manage, and automate facility operations. From keypads and video cameras to controllers and security software to gate and management apps to door alarms and elevator controls, pti has your access control and security needs covered. Customized access at twin cities orthopedics performance center. The sad fact is vandalism, arson and theft from tailgating are easily avoidable problems when proper security precautions are taken from the start.
Open doorgate and make sure the door is not being held closed via the software. We have a very well known security company installing all security on the property. Page 16 pti security systems can supply the necessary wire for your needs. Do all your staff know how to manually override external gates and barriers in case they. We have products that provide the most cost efficient solutions for your access control needs. Every selfstorage facility needs to control ingress and egress. A regular routine of service and maintenance should be planned for in the budget and scheduled throughout. Crimestopping security components for modern selfstorage. They drive riskinformed investment of cbp resources and enforcement and facilitation efforts, including the selection of audit candidates, special enforcement. If the machine goes into this state it will stop communications on its com and usb ports and the digiwin software cannot recover without being shut down and restarted. They help you to access all your individual units from one place.
Can also refer to the programs database file that stores this information. Each bearbox installation is a bespoke system that bearbox designs for you, using top quality components. This system can protect your investment, boost profits, and create a sense of security. As they began the gate system install they realized that we had a problem with our falcon xt box. That said, i recall this happening a long time ago to us and i think it was something cured by reseting our hardware and redownloading all our tenants into the gate system. Mar 29, 2018 we are excited to announce the release of pfsense software version 2. See who you know at pti security systems, leverage your professional. Another common device is a selfcontained surveillance system. Please click link to be redirected to our new support portal. Storguard is a security systems manufacturer that provides solutions to the selfstorage industry throughout the u.
Pti security systems, manufacturer of the digitech and pti brands of selfstorage accesscontrol systems, has released digigate software for the 64bit version of windows 7. Solve common issues by browsing through our frequently asked questions. Pti provides hardware and software solutions to targeted industries. This is a similar problem to the tailgating listed above. Storguards focal point is to provide the best in security solutions when it comes to selfstorage. Please ensure the door is not being held open via the software. At that point you may simply use our quick login for your return. Most common problems with automated gate openers gate openers.
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